Privacy Policy

1. Introduction

Phoenix Algo ('we,' 'our,' or 'us') is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated cryptocurrency trading platform and services.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account information (email address, username, contact details)
Identity verification information (when required by law)
Communication preferences and support interactions
Payment and billing information (processed securely by third-party providers)

2.2 Trading and Technical Information

To provide our services, we collect:

Exchange API credentials (encrypted and stored securely)
Trading activity logs and performance data
System usage patterns and technical logs
IP addresses and device information for security purposes

2.3 Automatically Collected Information

We automatically collect certain information when you use our services:

Usage analytics and performance metrics
Device information and browser details
Cookies and similar tracking technologies
System logs and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

Providing and maintaining our trading automation services
Executing trades and managing your trading strategies
Monitoring system performance and ensuring service reliability
Providing customer support and technical assistance
Processing payments and managing subscriptions
Complying with legal and regulatory requirements
Improving our services and developing new features
Communicating important updates and notifications

4. Data Security and Protection

Security Measures

Encryption: All sensitive data is encrypted using AES-256 encryption both in transit and at rest.

Access Controls: Strict access controls and authentication mechanisms protect your data from unauthorized access.

API Security: Exchange API credentials are encrypted and stored securely with no withdrawal permissions.

Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.

Infrastructure: Our systems are hosted on secure, enterprise-grade infrastructure with redundant security measures.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety, or that of our users
With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
In connection with a business transfer, merger, or acquisition

We may share aggregated, anonymized data for research and analytics purposes, but this data cannot be used to identify individual users.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account information: Retained while your account is active and for 7 years after closure for legal compliance
Trading data: Retained for 7 years for regulatory compliance and audit purposes
API credentials: Deleted immediately upon account termination
Communication records: Retained for 3 years for support and legal purposes

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request copies of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service
Restriction: Request limitation of processing in certain circumstances
Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

Essential cookies: Required for basic platform functionality
Analytics cookies: Help us understand how users interact with our services
Security cookies: Protect against fraud and unauthorized access
Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Phoenix Algo Privacy Team

Email: privacy@phoenixalgo.io

Telegram: @phoenixalgo_io

Response time: Within 30 days