Terms of Service

Last updated: September 2025

1. Introduction

Welcome to Phoenix Algo. These Terms of Service ('Terms') govern your use of our automated cryptocurrency trading platform and services. By accessing or using our services, you agree to be bound by these Terms.

Phoenix Algo provides non-custodial, API-based automated trading services across multiple cryptocurrency exchanges. Our platform is designed to help users implement automated trading strategies while maintaining full control over their funds.

2. Service Description

Phoenix Algo offers the following services:

  • Automated trading signal generation and distribution
  • Non-custodial API-based trading execution
  • Multi-exchange trading support (10+ exchanges)
  • Real-time monitoring and alert systems
  • Performance analytics and reporting
  • Cloud-hosted execution services

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information during registration
  • Maintain the security of your exchange API credentials
  • Comply with all applicable laws and regulations in your jurisdiction
  • Use only trading permissions (no withdrawal permissions) for API keys
  • Monitor your trading activities and performance regularly
  • Not use our services for illegal activities or market manipulation
  • Be responsible for all trading decisions and their consequences

4. Risk Disclaimers

Important Risk Warnings

Trading Risk: Cryptocurrency trading involves substantial risk of loss. Past performance does not guarantee future results. You may lose some or all of your invested capital.

No Guarantees: Phoenix Algo does not guarantee profits, returns, or successful trades. Market conditions can change rapidly, and automated strategies may not perform as expected.

Technical Risk: System failures, network issues, or exchange API problems may result in missed opportunities or unexpected trading behavior.

Regulatory Risk: Cryptocurrency regulations vary by jurisdiction and may change. Users are responsible for compliance with local laws.

5. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Phoenix Algo may experience downtime due to:

  • Scheduled maintenance and updates
  • Exchange API outages or rate limiting
  • Network connectivity issues
  • Force majeure events

We are not liable for any losses resulting from service interruptions or downtime.

6. API Security and Data Protection

We implement industry-standard security measures:

  • API credentials are encrypted using AES-256 encryption
  • We never request withdrawal permissions from exchanges
  • IP allow-listing restricts API access to our verified servers
  • All data transmission is secured with SSL/TLS encryption
  • Regular security audits and monitoring

However, you remain responsible for maintaining the security of your exchange accounts and API keys.

7. Fees and Payments

Service fees are clearly displayed on our pricing page and are charged monthly in advance. Fees are non-refundable except as required by applicable law.

  • All fees are exclusive of applicable taxes
  • Exchange trading fees are separate and charged by the respective exchanges
  • We reserve the right to modify pricing with 30 days' notice
  • Failed payments may result in service suspension

8. Prohibited Uses

You may not use our services for:

  • Illegal activities or money laundering
  • Market manipulation or pump-and-dump schemes
  • Violating exchange terms of service
  • Attempting to reverse engineer our algorithms
  • Creating multiple accounts to circumvent limits
  • Any activity that could harm our reputation or operations

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHOENIX ALGO SHALL NOT BE LIABLE FOR:

  • Any trading losses or financial damages
  • Service interruptions or downtime
  • Exchange API failures or limitations
  • Market volatility or unexpected price movements
  • Third-party service failures
  • Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement at any time with 30 days' notice. We may immediately suspend or terminate your account if you:

  • Violate these Terms of Service
  • Engage in prohibited activities
  • Fail to pay required fees
  • Provide false or misleading information

11. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction]. Any disputes shall be resolved through binding arbitration. You waive your right to participate in class action lawsuits.

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification with 30 days' notice. Continued use of our services constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms or our services, please contact us at:

Phoenix Algo Support

Email: support@phoenixalgo.io

Telegram: @phoenixalgo_io

Acknowledgment

By using Phoenix Algo services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You understand the risks involved in cryptocurrency trading and automated systems.